My department has a handful of people who use Macs. Of course they never need any help so I just leave them alone most of the time. Now I have a request from a program director who wants to order a machine before the end of the month for a position that has not yet been filled. We can't ask the user, then, what it is that he or she would like. The job title is "graphic designer" and they're supposed to do both web and print stuff. Our people use InDesign and Dreamweaver and Photoshop, but this person will be able to use whatever they like if they prefer other software. All of our Mac users are on vacation, or I would ask them this question.